Privacy Policy

1. Introduction

Lunar Drift ("we", "us", "our") is committed to protecting the privacy and personal data of everyone who uses our website, contacts us, or engages our services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have regarding your data.

This policy applies to all personal data collected through our website at https://lunardonqweas, through our contact forms, phone conversations, in-person interactions, and any related services. If you have questions about this policy, please reach out to us at privacy@lunardonqweas.

2. Data We Collect

We may collect the following categories of personal information depending on how you interact with us:

Information you provide directly: Your name, email address, phone number, and any message content you submit through our contact form. If you enquire about residential services, we may also collect information about the prospective resident's age, health status, and care preferences.

Information collected automatically: When you visit our website, we may collect your IP address, browser type, operating system, referring URLs, pages visited, and time spent on our site. This is done through cookies and similar technologies as described in our Cookie Policy.

Third-party services: If we use analytics tools such as Google Analytics, these services may collect data about your browsing behaviour on our site. Please refer to their respective privacy policies for more detail.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

To respond to your enquiries and provide information about our services. To facilitate assessments, consultations, and residential care arrangements. To send follow-up communications if you have expressed interest in our services (you may opt out at any time). To improve our website, services, and the overall experience we offer. To comply with legal and regulatory obligations applicable under Thai law.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following legal grounds as defined under Thailand's Personal Data Protection Act (PDPA): your consent (provided through form submission or cookie acceptance), the performance of a contract or service agreement, our legitimate interest in operating and improving our services, and compliance with legal obligations.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected. Contact form submissions are kept for up to 24 months. Client records related to care services are retained for 7 years following the end of service, in accordance with Thai healthcare record-keeping standards. Website analytics data is retained in anonymised form for up to 26 months.

6. Data Protection Measures

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission via SSL/TLS, secure server infrastructure, restricted staff access to personal data, and regular reviews of our data handling practices.

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Thai authorities in accordance with PDPA requirements.

7. Cookies

Our website uses cookies to help improve your experience and to understand how visitors use our site. Essential cookies are necessary for basic site functionality. Optional cookies — including analytics, marketing, and preference cookies — are only activated with your consent. For detailed information about the cookies we use and how to manage them, please visit our Cookie Policy.

8. Your Rights

Under the Thailand Personal Data Protection Act, you have the following rights regarding your personal data:

Right of access: You may request a copy of the personal data we hold about you.

Right to rectification: You may ask us to correct inaccurate or incomplete information.

Right to erasure: You may request that we delete your personal data, subject to legal retention obligations.

Right to data portability: You may request your data in a structured, commonly used format.

Right to object: You may object to certain processing activities, including direct marketing.

Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at privacy@lunardonqweas. We will respond to your request within 30 days.

9. Third-Party Links

Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any external site you visit.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When changes are made, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Information

Data Controller: Lunar Drift

Address: 44 Lat Phrao Road, Wang Thonglang, Bangkok 10310, Thailand

Email: privacy@lunardonqweas

Phone: +66 2 514 7263

If you believe your data protection rights have been violated, you may lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand.